Contact Us

Please note that we will be performing server maintenance from 6:00 until 10:00 AM ET on Sunday, October 20th, during which time the website will be unavailable. We apologize for any inconvenience this brief interruption may cause you.

Need to change your plan, renew your contract or update your contact information?
Visit us online at and manage your energy on your time!


Contact Us Online

This information must be completed by the account holder and correspond to the information that XOOM has on file. We will respond to you as soon as possible. * items are required.

Outage? Call your utility!

If you are experiencing a problem with your service, including an outage, downed lines, or if you smell gas, please contact your local utility immediately (phone numbers are listed below).

Pay Online

Visit the ‘My Account’ section and click the orange "Pay My Bill" button at the top of the page.  You can make a one-time payment with your debit/credit card or sign up to have your payment automatically drafted each month with our Pre-Authorized Payment program.


My Account/Pay My Bill

Visa and Mastercard

How to Read My Bill XOOM Energy Canada - Single Commodity

How to Read My Bill XOOM Energy Canada - Dual Commodity


Pre-Authorized Payment

Easy and free to sign up. With a Pre-Authorized Payment account you would have one less thing to worry about each month. Visit us online at and click "Pay My Bill."

Pay By Mail

Send your check or money order (payable to XOOM Energy) to one of the below addresses in your area:

Alberta Customers

XOOM Energy Canada, ULC
Attn: Accounts Receivable
P.O. Box 99256 STN M
Calgary AB T2P 1G9

Pay By Phone

(866) 999-8483

(866) 304-6493

Call us 24/7 toll-free!

Monday - Friday
8:00am - 11:00pm (ET)
9:00am - 7:00pm (ET)

Additional Support

Customer Care

(866) 999-8483

(866) 304-6493

Monday - Friday
8:00 a.m.-11:00 p.m. (ET)
9:00 a.m. -7:00 p.m (ET)

Ontario Local Number
(226) 828-8564

XOOM Energy
Attn: Customer Care
11208 Statesville Road, Suite 200
Huntersville, NC 28078

777 Bay Street
Suite C208-B
Toronto, Ontario
M5G 2C8


Ontario Verification

To verify your XOOM Energy Ontario enrollment after your 10-day Cooling Off period, please call 844-683-7386 and have your confirmation number handy!

Credit Inquiry

To check the status of your credit review, subsequent manual review or submitted documentation, contact our Credit Team by clicking the button below.

 Credit Inquiry



XOOM Energy
Attn: Deposits
11208 Statesville Road
Suite 200
Huntersville, NC 28078


Media Relations


XOOM Energy Headquarters

XOOM Energy, LLC
11208 Statesville Rd.
Suite 200
Huntersville, NC 28078