Contact Us

XOOM Energy is committed to providing the very best in service and support.
Please fill out the form below so that we may assist you with any questions or concerns.


Need to change your plan, renew your contract or update your contact information?

Visit us online at and manage your energy on your time!


Contact Us Online

This information must be completed by the account holder and correspond to the information that XOOM has on file. We will respond to you as soon as possible. * items are required.

Outage? Call your utility!

If you are experiencing a problem with your service, including an outage, downed lines, or if you smell gas, please contact your local utility immediately (phone numbers are listed below).

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Customer Care

Monday - Friday
8:00 a.m. - 11:00 p.m. (ET)
9:00 a.m. - 7:00 p.m. (ET)

777 Bay Street
Suite C208-B
Toronto, Ontario
M5G 2C8


Pending Enrollments

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Enrollment Status

To check the status of your enrollment or if you need to upload documents to complete your enrollment, follow the links below.

 Enrollment Status

 Documents Upload

To pay deposits by phone, contact us 24/7 at 866-999-8483.

We Accept: Visa, MasterCard, or AMEX


Media Relations

Payment Options


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Pay Online

Visit the ‘My Account’ section and click the orange “Pay My Bill” button at the top of the page. You can make a one-time payment with your debit/credit card or sign up to have your payment automatically drafted each month with our Pre-Authorized Payment program.


Visa, Mastercard, or AMEX


My Account/Pay My Bill

How to Read My Bill XOOM Energy Canada - Single Commodity

How to Read My Bill XOOM Energy Canada - Dual Commodity

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Pay By Phone


Visa, Mastercard, or AMEX

Call us 24/7 toll-free!

Monday - Friday
8:00 a.m. - 11:00 p.m. (ET)
9:00 a.m. - 7:00 p.m (ET)

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Pay By Mail

Send your check or money order (payable to XOOM Energy) to the address in your area:


Alberta Customers

XOOM Energy Canada, ULC
C/O C24040C
PO Box 2404, Station M
Calgary, Alberta T2P 5B1

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Pre-Authorized Payment

Easy and free to sign up. With a Pre-Authorized Payment account you would have one less thing to worry about each month. Visit us online at and click "Pay My Bill."

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XOOM Energy Headquarters

XOOM Energy, LLC
804 Carnegie Center 
Princeton, NJ 08540