Contact Us
XOOM Energy is committed to providing the very best in service and support. Please fill out the form below so that we may assist you with any questions or concerns.
Need to change your plan, renew your contract or update your contact information?
Visit us online at myxoomenergy.ca and manage your energy on your time!
This information must be completed by the account holder and correspond to the information that XOOM has on file. We will respond to you as soon as possible. * items are required.
If you are experiencing a problem with your service, including an outage, downed lines, or if you smell gas, please contact your local utility immediately (phone numbers are listed below).
Customer Care
866-999-8483 Monday - Friday 8:00 a.m. - 11:00 p.m. (ET) Saturday 9:00 a.m. - 7:00 p.m. (ET)
XOOM Energy ONT, ULC 777 Bay Street Suite C208-B Toronto, Ontario M5G 2C8
Pending Enrollments
Enrollment Status
To check the status of your enrollment or if you need to upload documents to complete your enrollment, follow the links below.
Documents Upload
To pay deposits by phone, contact us 24/7 at 866-999-8483.
Media Relations
info@xoomenergy.com
Payment Options
Pay Online
Visit the ‘My Account’ section and click the orange “Pay My Bill” button at the top of the page. You can make a one-time payment with your debit/credit card or sign up to have your payment automatically drafted each month with our Pre-Authorized Payment program.
My Account/Pay My Bill
How to Read My Bill XOOM Energy Canada - Single Commodity
How to Read My Bill XOOM Energy Canada - Dual Commodity
Pay By Phone
866-999-8483
Call us 24/7 toll-free! Monday - Friday 8:00 a.m. - 11:00 p.m. (ET) Saturday 9:00 a.m. - 7:00 p.m (ET)
Pay By Mail
Send your check or money order (payable to XOOM Energy) to the address in your area:
XOOM Energy Canada, ULC C/O C24040C PO Box 2404, Station M Calgary, Alberta T2P 5B1
Pre-Authorized Payment
Easy and free to sign up. With a Pre-Authorized Payment account you would have one less thing to worry about each month. Visit us online at myxoomenergy.ca and click "Pay My Bill."
XOOM Energy Headquarters
XOOM Energy, LLC 804 Carnegie Center Princeton, NJ 08540
1. Launch the Safari browser and navigate to XOOMEnergy.ca 2. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. Tap the Add to Home Screen icon in the Share menu.
1. Open Chrome on your mobile device, and navigate to XOOMEnergy.ca 2.Tap the menu button and tap Add to homescreen. You’ll be able to enter a name for the shortcut and it will be added to your home screen.
1. First, open XOOMEnergy.ca in Internet Explorer. 2. Tap the More (...) button and tap Pin to Start in the menu that appears.
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