Residential service plans


XOOM Energy Identity Verification Process

It is important to all of us at XOOM Energy to protect our customers from potential fraudulent activity.  We want to ensure that the person enrolling on our website is the person on the utility account being switched to XOOM Energy. 

One way we protect our customers is using an online questionnaire designed to validate the identification of the person enrolling online and to mitigate ID Fraud.

If triggered, the enrollee will be asked a series of questions designed so that only the enrollee can answer the questions correctly.  The questions are based on the customer’s credit file and related information.  Please note, the customer's credit will not be affected by this process.

Customer Successfully Answers the Questionnaire

If the customer is able to answer the questions correctly, they will proceed to the next step in the enrollment process.  No further action from the customer is needed.

Customer Unsuccessfully Answers the Questionnaire

If a customer is unable to answer the questions correctly, they will still be able to complete their enrollment, although the enrollment will be placed on hold until the customer can provide adequate documentation validating their identity. 

Below is a list of valid forms of identification that are acceptable:    

  • Provincial-issued ID card
  • Driver’s licences
  • Passport
  • Alien registration card
  • Consulate ID/Matricula Consular (for any country)
  • Social insurance card

To upload documents to complete your enrollment, visit Documents Upload.

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