Frequently Asked Questions

XOOM Energy, LLC through its family of companies is a retail electricity, renewable and natural gas provider in over 90 energy choice markets across the U.S. and Canada. In Canada, XOOM Energy’s family of companies includes: "XOOM Energy Canada, ULC" (hereinafter collectively "XOOM Energy") and offers electricity and/or natural gas products in each of their respective provinces. We are not affiliated with, nor endorsed by, any local utility or provincial commission.

XOOM Energy, LLC has wholly-owned subsidiaries offering natural gas and electricity service in seven utilities in Alberta, Canada.

No. You are never at risk of not having service by enrolling with XOOM Energy. Depending on your province, either collateral is posted or your receivable is secured with your local utility. In the unlikely event your account was not able to be serviced, your utility would procure and deliver to your home or business ensuring your service was not interrupted.

No. You are never at risk of not having service by enrolling with XOOM Energy. Depending on your province, either collateral is posted or your receivable is secured with your local utility. In the unlikely event your account was not able to be serviced, your utility would procure and deliver to your home or business ensuring your service was not interrupted.

A fixed rate plan provides you with stability and peace of mind. A fixed rate product may be higher or lower than utility rates, but, unlike utility rates, a fixed rate product will not change during the life of your contract. You are protected against unexpected and costly price increases and have greater control over the cost of your energy.

Unlike a fixed rate, a variable rate plan fluctuates monthly and does not protect you against price volatility. This may be higher or lower than the utility rate.