Frequently Asked Questions
What are the benefits for enrolling on Paperless Billing with XOOM Energy?
When you enroll on Paperless Billing with XOOM Energy you can enjoy the convenience of having your monthly XOOM Energy bill delivered directly to your email inbox instead of your mailbox and help us save a few trees along the way!
Who is eligible to enroll for Paperless Billing with XOOM Energy?
Residential and small business customers in Alberta are eligible to enroll on Paperless Billing with XOOM Energy.
Is there a fee from XOOM Energy for Paperless Billing?
No, there is no fee from XOOM Energy for Paperless Billing.
How will I be notified of my monthly energy bill when I enroll for Paperless Billing?
Customers will receive an email directly from XOOM Energy to the email address associated with their account letting them know an invoice is ready to be viewed.
If I change my mind, can I switch back to receiving my bill via Canada Post?
Yes, you may switch back to receiving your monthly bill from XOOM Energy via Canada Post at any time by contact XOOM Energy’s Customer Care.