Remember you can manage your account online by visiting MyXOOM or find answers to your questions in our FAQ section.
After you have submitted your enrollment for service, there is just one final step remaining – you will be contacted by a third party via email, text message and/or phone call to verify your enrollment. To make the process simple and quick, below outlines the questions that you will be asked during the Third Party Verification (TPV) process, as well as information you will need to verify.
Please note that the Ontario Energy Board (OEB) requires that any customer enrolling with an energy supplier, such as XOOM Energy, complete a Third Party Verification. XOOM Energy is required to use the questions/scripting below and cannot deviate from the outlined script.
Below is a list of questions and/or information that you must affirmatively agree to during the TPV process with a clear ‘yes’ response, unless otherwise noted. Any other response will cause the TPV to fail. If you have any questions regarding your plan, price or terms of service, please refer to your confirmation email that you received when you enrolled with XOOM Energy ONT, ULC.
1. Launch the Safari browser and navigate to XOOMEnergy.ca 2. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. Tap the Add to Home Screen icon in the Share menu.
1. Open Chrome on your mobile device, and navigate to XOOMEnergy.ca 2.Tap the menu button and tap Add to homescreen. You’ll be able to enter a name for the shortcut and it will be added to your home screen.
1. First, open XOOMEnergy.ca in Internet Explorer. 2. Tap the More (...) button and tap Pin to Start in the menu that appears.
XOOM Energy, LLC through its family of companies is a retail electricity, renewable and natural gas provider in over 90 energy choice markets across North America. In Canada, XOOM Energy’s family of companies includes: "XOOM Energy Canada, ULC" (which provides services in Alberta) and "XOOM Energy ONT, ULC" (hereinafter collectively "XOOM Energy") and offers electricity and/or natural gas products in each of their respective provinces. We are not affiliated with, nor endorsed by, any local utility or provincial commission.© 2022 XOOM Energy Canada, ULC, a subsidiary of XOOM Energy, LLC.
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