Holiday Hours
In observance of the Martin Luther King, Jr. Day Holiday, XOOM Energy’s Customer Care will be closed Monday, January 17th. Normal business hours will resume at 8am ET on Tuesday, January 18th. Remember you can manage your account online by visiting xoomenergy.ca/en/my-account or find answers to your questions in our FAQ section.
Residential service plans

New Customer eGift Card Offer

 
 
 

 

 
*Terms apply. eGift card reward, awarded after 2 consecutive months of service. eGift Card(s) will be sent via email to the email address associated with the customer's account.
 
*IMPORTANT OFFER DETAILS:
 
Valid Service Areas
This electricity/natural gas service offer is valid for areas serviced by XOOM Energy.
 
Eligibility
Limited-time offer. Price and Bonus offers are only for first-time, residential customers so previous or existing customers are not eligible. Promotion not available to non-residential service accounts. Electricity and Natural Gas promotion only available where applicable. Offers cannot be transferred or combined with other offers. They may change or be cancelled at any time. Offers are not available for all rate classes, all customer types, or in all areas. Additional eligibility requirements, terms and conditions may apply. Please see our Terms of Service for full details which can be found on online in the Product Details section of each plan and in your Confirmation Email/Letter.
 
Switching to a retail energy supplier is not mandatory and you have the option to remain with your utility.
 
Rewards Information
Enrollment Bonus: $50 eGift Card will be awarded after completing 2 consecutive months of active electricity service with XOOM Energy and $25 eGift Card will be awarded after completing 2 consecutive months of active natural gas service with XOOM Energy. Certain restrictions may apply. Please refer to the terms and conditions of egift card brand you select. Delivery of this eGift Card can take up 6 weeks after you have completed your 2 consecutive months of service. The eGift Card will be sent to the email address associated with your XOOM Energy account(s) with information on how to redeem. The eGift Card will be sent from customercare@xoomenergy.com. 
 
Please note: Eligible customer(s) must have active eligible service account at reward fulfillment time. Active accounts are defined as those qualifying accounts that (i) are billing more than $0 and (ii) for which we have not received a request to discontinue service or change programs, (iii) customers who are in good standing and do not have an overdue balance. 
 
The merchants represented are not sponsors of the rewards or otherwise affiliated with XOOM Energy. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company’s website for additional terms and conditions.
 
eGift Cards will be sent via email to the email address associated with the customer's account. XOOM Energy is not responsible for lost, stolen, damaged or undeliverable eGift Cards, including those that may be lost in transmission.
 
Applicable Fees 
None