XOOM Energy, LLC through its family of companies is a retail electricity, renewable and natural gas provider in over 90 energy choice markets across the U.S. and Canada. In Canada, XOOM Energy’s family of companies includes: "XOOM Energy Canada, ULC" (which provides services in Alberta) and "XOOM Energy ONT, ULC" (hereinafter collectively "XOOM Energy") and offers electricity and/or natural gas products in each of their respective provinces. We are not affiliated with, nor endorsed by, any local utility or provincial commission.
XOOM Energy ONT, ULC is licensed by the Ontario Energy Board (OEB) to market natural gas and electricity to customers in Ontario.
No. Your local utility will remain the same and will continue to deliver energy to your home or business, just like they did when you bought your energy supply from them.
In order for XOOM Energy ONT, ULC to offer and fulfill its term obligation to you, we have to purchase natural gas and electricity in advance of usage to cover the entire length of your contract. If you cancel your contract early, XOOM Energy ONT, ULC needs to offset the cost of selling the unused portion of your natural gas and electricity to others. The Cancellation Fee covers this cost and any other expenses we incur because of your cancellation. A Cancellation Fee does not apply to all plans.
XOOM Energy, LLC has wholly-owned subsidiaries offering natural gas and electricity service in 19 states, plus the District of Columbia, across the U.S. and Alberta and Ontario, Canada, totaling 90+ utilities – making XOOM Energy, LLC one of the largest energy retailers in the country.
XOOM Energy ONT, ULC supplies electricity with the following utilities: Alectra Utilities, Burlington Hydro, Elexicon Energy, Enova, Enwin, Hydro One Networks, Inc., Hydro Ottawa, London Hydro, Oakville Hydro, and Toronto Hydro-Electric. XOOM Energy ONT, ULC supplies natural gas with the Enbridge utility.
No. You will continue to receive a bill from your local utility. XOOM Energy charges will appear as a line item on your bill.
The global adjustment (GA) will appear as a line item on your electricity bill. Unlike with the utility, the GA is not included in XOOM Energy ONT, ULC’s electricity rate. It will appear as a credit or charge determined by the Ontario government to be assigned to all Ontario electricity consumers. The GA will vary month to month and covers the cost for providing both satisfactory generating capacity and conservation programs for Ontario.To learn more about global adjustment visit ieso.ca.
The 10-day cooling off period is given to the customer to review their decision to switch to XOOM Energy ONT, ULC. On the 11th day, the customer will be contacted via text message and/or email providing them with two options to verify their enrollment. The customer can click the link to complete the verification online or call the phone number listed to verify their enrollment.The verification of the enrollment is necessary for the enrollment to be processed and approved. The enrollment will be canceled if the customer has taken no action by the 45th day.
XOOM Energy ONT, ULC service will typically commence on your meter read date immediately following your successful enrollment in our program, meaning it may take 60-90 days for natural gas and 15-60 days for electricity.
You will receive an email 120 days prior and another email 60 days prior to your contract ending with full instructions on how to renew. If you take no action to renew, your contract will not automatically renew and you will be returned back to your local utility.
Alectra Utilities – Notify utility as soon as possible prior to your move.Enova - Notify utility 2 weeks prior to your move. ENWIN Utilities – Notify utility before your move at your convenience.Hydro One Networks, Inc. – Notify utility 5 business days prior to your move.Hydro Ottawa Limited – Notify utility 10 business days prior to your move.London Hydro – Notify utility 2 business days prior to your move.Toronto Hydro-Electric Systems Limited – Notify utility before your move at your convenience.Veridian Connections - Notify utility before your move at your convenience.Burlington Hydro - Notify utility before your move at your convenience.Oakville Hydro - Notify utility before your move at your convenience.Enbridge – Notify utility 3 business days prior to your move.Union Gas – Notify utility before your move at your convenience.
Please contact your local natural gas/electricity utility for any problems you may be having with receiving your energy supply or for any emergencies.
Should you have any further questions or concerns, please feel free to contact our Customer Care at 866-999-8483.Website: www.xoomenergy.ca Address: XOOM Energy ONT, ULC at 11208 Statesville Road, Suite 200, Huntersville, NC 28078Email: customercare@xoomenergy.ca
Plan Description: Take the uncertainty out of your energy bills with our SureLock 12 fixed rate plan! • Guaranteed rate for 12 months • Peace of mind knowing what your rate will be • Protection from the uncertainty that you've come to expect with energy bills Rate above applies to all kwh used. Please note: Rate above is only applicable to the commodity portion of your bill and does not include other utility-based charges or the Global Adjustment (GA) charge, which will appear as separate line items on your electricity bill. All electricity consumers must pay a share of the Global Adjustment. The time-of-use and tiered electricity rates charged by your electricity utility already include an estimate of the Global Adjustment. If you sign up for a contract with an energy retailer, you must pay your share of the Global Adjustment in addition to the contract price of electricity. Visit the Independent Electricity System Operator (IESO) website for more information on the Global Adjustment. Click here to see how the Global Adjustment is presented on the bill. Additional documents and information: No Cancellation Fee No Monthly Fee Terms & ConditionsElectricity Supply MixDisclosure Statement Things you need to know: One year service agreement required. XOOM’s charges will be reflected on the monthly bill you receive from the utility. Only the utility account holder or persons legally authorized on the account may enroll. If you are currently under a contract with a retail supplier, understand your obligations and rights before switching. Rate above includes all commodity charges. Rate excludes any charges from your local utility for electricity transmission and distribution charges including any taxes or fees associated. Ontario Energy Board: http://www.ontarioenergyboard.ca/OEB XOOM Energy ONT, ULC – License No. ER-2018-0297