XOOM Energy Implements Nexant RevenueManager to Streamline and Enhance Billing and Customer Care Management
June 25, 2015
Integrated billing and customer care software platform to help energy retailer reduce costs while meeting its excellence in customer care and new offerings goals
SAN FRANCISCO – Nexant, a leading provider of software for utilities, today announced XOOM Energy, a progressive independent U.S. energy retailer, has converted all of its utility markets to Nexant RevenueManager® to streamline billing and customer care management and inform new offerings development.
Prior to selecting and implementing Nexant RevenueManager, XOOM Energy utilized an outsourced solution for its billing, back office operations and customer care needs for all of its subsidiaries. XOOM Energy decided it needed an in-house solution that would support its existing customer base, reduce time to resolve issues, provide greater access to data and help propel growth. The new platform would need to enhance cross-functional collaboration and help position the company for growth in existing and expansion markets by providing insights on new offerings that would be of value to customers.
“After an extensive search for the right solution and company, XOOM Energy chose Nexant RevenueManager because it had the robust capabilities and flexibility we needed to streamline processes and grow offerings,” said Bob Blake, Chief Operating Officer at XOOM Energy. “With Nexant RevenueManager, we are able to provide timely and accurate bills for our customers, leading to greater customer satisfaction and retention. We chose Nexant because of their depth of experience, institutional knowledge and expertise—they’ve been doing software for a long time. Once our final conversion to Nexant RevenueManager is completed, we will be the only U.S. energy retailer in 78 utility markets on a single billing platform. With this implementation, Nexant has always gone the extra mile to ensure XOOM Energy’s complete success.”
“Our customers continue to look for ways to improve billing processes and bolster customer satisfaction,” said Martin Milani, Nexant General Manager of Software and Chief Technology Officer. “Nexant RevenueManager helps energy retailers like XOOM Energy by streamlining billing and customer care processes.”
Nexant RevenueManager is a fully integrated, customer care, billing and contract management software platform. It supports multiple commodities through the entire customer lifecycle—from prospecting to customer acquisition, customer service and billing—in residential, commercial and industrial markets.
About XOOM Energy
Based in North Carolina, XOOM Energy is a progressive independent energy retailer that supplies natural gas, electricity and renewable energy to residential and commercial customers in deregulated energy markets. XOOM Energy offers service through its wholly owned subsidiaries to 78 utilities in 18 states, giving the company one of the largest consumer footprints in the U.S. of any energy retailer. See xoomenergy.com for more information.
Nexant offers a comprehensive suite of best-in-class energy enterprise software platforms that transform utility business processes and enable implementation of smart grid, clean energy and demand management initiatives. Nexant software helps utilities embrace a customer-centric model that aligns strategic planning, grid operations and demand side management to improve customer engagement, boost operational efficiency, reduce risk and achieve superior business results. Learn more at nexant.com.